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Warranty
Your Nucubus product is backed by our Limited Lifetime Warranty
for as long as you, the original purchaser, own it. We will repair
or replace any Nucubus product or component that is defective in
material or workmanship subject to the provisions below.
Limitations
The following materials and components are covered for 5 years from
the date of sale: glides, pneumatic cylinders, casters, seating
controls, electrical components, panel and seating fabrics, foam,
laminates and other coverings.
Exclusions
This warranty does not apply to:
- Normal wear-and-tear, which is to be expected over the course
of ownership.
- Damage caused by the carrier in-transit, which will be handled
under separate terms.
- Modifications or attachments to the product that are not approved
by Nucubus Inc.
- Products that were not installed, used or maintained in accordance
with product instructions and warnings.
- Products used for personal or household use or for rental purposes.
- Customers own material (COM) selected by and used at the request
of the owner.
- Seating product used in applications requiring greater than
a single shift (40-hour workweek), except for models specifically
designed for multiple shifts.
- TO THE EXTENT ALLOWED BY LAW, NUCUBUS INC. MAKES NO OTHER WARRANTY,
EITHER EXPRESS OR IMPLIED, INCLUDING
- ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. NUCUBUS INC. WILL NOT BE LIABLE
- FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
- This warranty applies only to products sold within the United
States of America, the Commonwealth of Canada and Peoples
- Republic of China.
To Obtain Service Under This Warranty
Your Nucubus Dealer is our partner in supporting your warranty requests.
Follow the procedures outlined below for the best level of service:
Contact the Dealer from whom the product was purchased within 30
days of discovery of the defect. Be prepared to affirm you are the
original purchaser of the product and to provide the serial numbers(s)
from the product in question.
Your Dealer will gather all pertinent information regarding the
claim, inspect the product and contact a Nucubus Inc. customer service
representative. (Please allow a reasonable amount of time for inspection
and review.)
If Nucubus Inc. affirms that the product in question is eligible
under the conditions of the warranty as stated above, the customer
service representative or other representative of Nucubus Inc. will
determine whether to provide replacement parts, authorize repairs
or replace the product.
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